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    Solution home Email Security (PhishTitan) Knowledge Base Incidents

    Incident Status Descriptions Print

    Modified on: Tue, 27 May, 2025 at 3:31 PM


    Status

    Description

    Available Actions

    action-needed.jpg

    An email has been flagged by a user as phishing or clean using the TitanHQ for Outlook add-in.

    This incident needs Admin attention and review.

    Note

    If the email has been sent to only one recipient and has been reported as phishing, then it is automatically remediated to the junk folder.

    Remediate

    Mark as Safe

    Allow Sender

    Allow Domain

    sent-to-junk.jpg

    Emails can be sent to junk in the following ways:

    • Administrator has reviewed this email and determined it was malicious and selected to move it to a user's Junk folder.

    • An email has been flagged by a user as phishing using the TitanHQ for Outlook add-in.

    This email has been moved to the Junk folder for all recipients.

    Mark as Safe

    Allow Sender

    Allow Domain

    banner-applied.jpg

    Email Security has flagged this email as suspicious and applied a warning banner before delivering it to a user's Inbox.

    Remediate

    Mark as Safe

    Allow Sender

    Allow Domain

    PT-Actions-Marked-As-Safe.jpg

    Administrator has reviewed this email and determined it is safe. Once marked as safe, the email is then delivered to all recipients with a banner marking it as safe.

    Remediate

    Allow Sender

    Allow Domain

    PT-Auto-Remediated-Label.jpg

    Auto remediation has been enabled meaning that this email has automatically been moved to the Junk folder for all recipients.

    Allow Sender

    Mark as Safe


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