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Support Tips

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Support Tip – First Reponses
When you receive a ticket take the following steps: Read everything, don't skim as there may be something key that you have missed Check if you under...
Support Tip – Basic Troubleshooting
Here are the first steps you should take when beginning to troubleshoot:     - Make sure you have gathered all the necessary information you need from t...
Support Tip - OTG
Continuing the series I wanted to just highlight a few basic things about OTG. OTG is easy to implement if the customer's general set up is not too com...
Support Tip – SPF and DMARC Introduction
This week's email is going to be a short introduction to something important but it's something I want you all to do as regular triage for SpamTitan...