☰





Home My Tickets New Ticket Knowledge Base
Documentation

TitanHQ Platform

WebTitan(Sugarloaf 5.01+)

WebTitan(4.17 or Earlier)

SpamTitan(Skellig 9.00+)

SpamTitan(8.00 or Earlier)

SafeTitan

ArcTitan

EncryptTitan

Managing Email Security

Quarantine
The quarantine functionality keeps suspicious messages out of users' inboxes until they are explicitly released (or deleted). Mail is delivered to the r...
Email security digest and end user portal
The email security digest is a scheduled email sent to an end user one or more times per day, listing all messages our system removed from their inbox. This...
Block list
Adding email addresses, domains, and/or IP addresses to the block list is a way of of controlling mail from senders you don't trust. Emails are analyzed...
Geoblocking
Geoblocking lets you block or allow email traffic based on the geographic location of the sending IP address. Blocking a country prevents malicious or unwan...
Pattern filtering
Pattern filtering lets you block or accept messages based on patterns that appear their contents. Admins can set patterns in the form of "contains"...
Administrators
Go to Settings > Administrators to view and manage administrators. Use the search box to search the list of administrators. Select the column i...
Notifications
You can configure a webhook in Email Security to send a notification to a web application every time a user identifies an email as clean or phishing using ...
Configuring Link Lock
Important Link Lock is enabled or disabled at the Customer level (default: enabled). Link Lock settings are also edited and managed at the Customer level...
Two-Factor Authentication
Two-factor authentication (2FA) is an additional layer of security used to protect your account from unauthorized access. If 2FA is enabled, a user provide...
Changing your Password
Changing your password frequently reduces the risk of your account being compromised. A strong password should contain a mix of uppercase and lowercase le...