Security Awareness Training (SAT) enables you, as an MSP, to enhance your customers' cyber security knowledge. It is designed to make employees more aware of information security risks and encourage them to become a trusted first line of defense.

To get started, go to Security Awareness Training > Overview where you can schedule security awareness training and see a summary of SAT activity for all your customers. You can see which of your customers are enrolled in security awareness training and those who are not, along with other details.

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Three data cards display the following statistics for your customers:

  • Modules Sent

    Total number of training modules sent to recipients for all campaigns over the last 30 days.

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  • At Risk / Protected

    A comparison of your customers who are not enrolled in a security awareness training (at risk) compared to those who are (protected) for the last 30 days.

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  • Active Users / Licenses Issued

    A comparison of the combined total of your customers' active users to the overall number of SAT licenses issued by you.

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  • Customers

    The Customers table lets you see which of your customers are enrolled in security awareness training and those who are not, along with other details. Note that when you log in first, the list will be empty. You'll first need to schedule security awareness training and enroll your customers.

    Use the Search PhS-Search.jpg  box to search the list of customers and SAT campaign names.

    Select the column column-icon.jpg icon to display the Customers table column names. Slide each on and off to show or hide a column.

    The following definitions are useful as you consider the data:

    • Customer: The name of your customer.

    • SAT Campaign Name: Name of the security awareness training campaign. To view details of a specific SAT Campaign, locate the campaign in this column, and select the link to learn more.

    • Enrolled Users: Number of users who have been enrolled or sent emails.

    • Modules: Number of modules that are assigned in this campaign.

    • Send Date: Date that training is emailed to users.

    • Completion Date: Date by which training must be completed by users. Following the completion date, users will no longer be able to access the training.

    • Completion Rate: Progress bar indicating the percentage of modules completed by all users.

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    • Status: Indicates which customers are enrolled in SAT campaigns and those who are not, as follows:

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      If your customers are Protected, then this means they are enrolled in Security Awareness Training that is active.

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      Customers with a status of At Risk means that they are not enrolled in Security Awareness Training and are at risk of phishing attacks.

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      No License means that your customer isn't licensed to use the Security Awareness Training solution. See Customers for information on adding solutions to your customer accounts.

To schedule Security Awareness Training, select Schedule SAT. See Schedule Security Awareness Training for further details.