The License Usage page helps you as an MSP to monitor your relationship with TitanHQ and your customers based on licenses and usage. The following definitions are useful as you consider the data:

  • Active Users: These are M365 active licensed users. The number is updated daily based on the active user license.

  • Licenses Issued: The total number of licenses issued by you to all of your customers.

  • Licenses Purchased: Total number of licenses purchased by an MSP from TitanHQ. Billing is based on the number of licenses purchased from TitanHQ.

  • Protected Mailboxes: List of the mailboxes protected by the Platform, which includes aliases and shared mailboxes.

To begin, select the solution from the dropdown menu to view the licensing information for your customers based on that solution.

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Below is a summary of the details and statistics available to you:

  • Total Customer License Usage

    Total Customer License Usage shows the number of Active Users, Licenses Issued, and Licenses Purchased over a specific period of time for the solution you have selected.

    Hovering your mouse over the graph displays summaries for each month:

    PT-TotCusLicUsage_Specific_Month.jpg

    You can select and de-select the labels to add and remove items from the graph:

    PT-TotCusLicUsage_Graph.jpg

  • Solution Licenses

    The Solution Licenses section lets you compare the number of active users to the number of licenses you purchased for each solution.

    Plat-Solution-Licenses.jpg

  • Customer Usage

    In the Customer Usage section, you can view a comparison between the number of active users per customer and the number of licenses that customer has been issued.

    Plat-Lic-Usage-Customer-Usage.jpg

  • All Customers

    All Customers is a list of all customer accounts that have been added to the Platform. You can issue licenses to a customer during account creation or by editing a customer account from this table later.

    PT-Usage-MSP-All-Customers-List.jpg

    Select the column column-icon.jpg icon to display the column names. Select or de-select each one to view or hide a column.

    • Customer Name: Name of your customer.

    • Licenses Issued: The total number of licenses issued by you to all of your customers.

    • Active Users: These are M365 active licensed users. The number is updated daily based on the active user license.

    • Total Usage: Percentage of active users compared to licenses purchased.

    • Date Created: Month, day and year that your customer was issued licenses and added to the system.

    • Actions: To view customer-specific details, select the view view-icon-small.jpg icon in the Actions column for that customer.

    Select Export to download and save the contents of the list as an .xlsx file.